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FAQs
What are the benefits of a subscription membership?
Subscribe for 6 months and receive an extra stress toy each month. Subscribe for 12 months and receive an exclusive crystal mineral blind box each month.
When will my box arrive?
If you are a new monthly subscriber, your box should arrive approximately 7-13 days after you place your order. We will create your unique membership ID card 3-5 business days after you sign up, and it will usually arrive within another 5 business days.
If you are a current monthly subscriber your subscription box will arrive in your mailbox every 33-39 days from the day you signed up. Ex: If you sign up on the 15th of January you can expect your next box around February 18th. If its been over 40 days since you have received your box please reach out to our customer care team at Fengblindbox@outlook.com
International Orders : We will ship your box within 3 - 5 days of your subscription date but delivery time will entirely depend on the shipping speed you selected at checkout. Most international orders take anywhere from 7-10days to arrive AFTER your subscription date.
What countries do you ship to?
We currently ship worldwide! Delivery timeframes and shipping costs are calculated at checkout (beforepayment). We are proud to partner with DHL for all of our international orders. DHl provides fast and reliableshipping worldwide.
Help, an item is damaged!
Please send photos of the damaged goods to our customer care team at Fengblindbox@outlook.com and we will work to send you a replacement item, an entire box, or a refund on a case-by-case basis.
How do I Cancel?
Pre-Paid Plans
Our pre-paid plans were created to offer the customer a discount for pre-paying and for this reason, we cannot allow cancellations, returns or refunds for any of our pre-paid plans.
Prepaid plans are only billed once at the start of your subscription and you will not be re-billed when they are over.